All items stocked by Mystery Gift Bags have come to us direct from the importer with the understanding that they are in good working order and free from damage. Other items have been made available through Australian suppliers and are checked before sending to ensure all items are in tact.

If you find that when you receive the item it is not in working order or has been damaged in transit then please contact us immediately for a replacement.

Refunds will only be given if we are unable to replace the faulty or damaged item. Items will not be refunded if the product or gift bag was damaged by you.

If at any time it becomes necessary to give you a refund of the purchase price such refund will be made to the credit card or account from which the original payment was received.

To obtain a replacement it is important that you contact Mystery Gift Bags as soon as you discover that the item is faulty. Please phone us or email us and don't return the item until you have contacted us.

If you decide to email us please use the same email address you used to place the order.